With SuperOffice Customer Service, you can build up a manageable library of standard FAQ’s by using the Customer Center.
Push tickets into your knowledge base, sharing answers with the broader user base. Sort your knowledge base into areas of interest, allowing customers to find the information they need.
If the customer does not find the right answer in the Customer Center, he can make a request via phone, email, a form on your website, via SMS or perhaps post in Facebook (if your company has a page there).
Not available yet on CRM Online.