CRM Software for Exceptional Customer Service
Stay on top of every customer inquiry and turn customers into loyal fans. Provide exceptional customer service by quickly identifying and answering tickets with a productivity-focused tool and helping hand from AI.
Keep customers happy with excellent customer service
You've put in the effort to win customers — now, make servicing them a priority. Discover the art of lifelong customer satisfaction with SuperOffice Service.
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Never leave a customer hanging
Nobody wants to go unheard – especially paying customers. Stay on top of all requests in one place and auto-prioritize critical tickets based on SLAs.
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Scale your customer service organization
Maximize service with less effort. Let AI categorize tickets by sentiment. Save time with FAQs and auto-replies for standard requests.
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Happy customers mean more business
Your happiest customers vouch for you. Everything on one central tool means nothing falls through the cracks. Track requests and uncover upsells opportunities with dashboards.
“SuperOffice helps manage our contacts in a system everyone can access. With the Service module, this helps us to increase our service level to our customers.”
Thijs B, Customer Data Manager
Make them smile – in less time
Discover the features that drive our commitment to creating exceptional experiences
Ticket management
No more lost inquiries. Enjoy a complete overview across channels in just one queue:
- Create tickets from emails, calls*, chat, and web forms
- Categorize tickets in queues according to topics
- Forward tickets to teammates to collaborate and add internal notes
*Integration required
Automation
Reclaim your team’s time: automation handles repetition, they deliver excellence:
- Set up escalation rules if a ticket is not answered in time to meet your SLAs
- Create if-this-then-that workflows that take care of repetitive tasks
- Auto-assign specific requests to specialists within your team
Chat
Use Chat to offer real-time and more intimate customer service:
- Leverage customer data for personalized interactions tailored to their needs
- Answer and manage all chat interactions directly from your ticket queue
- Provide instant assistance and solutions to foster trust with customers
Dashboards
Get real-time actionable insights from service dashboards tailored to your team:
- Choose from pre-defined dashboards or create your own with personalized selections
- Take control of your customer service team's key performance indicators (KPIs)
- Proactively identify product issues to stay ahead of the game
Customer portal
Equip your customers with instant answers on a secure customer portal
- Help your customers help themselves with articles and FAQs
- Offer customers an overview of their own ticket history and answers
- Enable customers to submit a new request directly from the customer portal
Even More Ways to Delight
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Service on the go
Deliver exceptional customer service anytime and anywhere with the SuperOffice Mobile CRM. Gain real-time ticket overviews to monitor and address critical issues from anywhere.
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AI Services
Get some extra help from AI on how you handle incoming service requests. Benefit from Instant translation for foreign languages, automatic sentiment detection, and AI-based category suggestions for faster ticket routing.
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Centralized requests
Take your Service solution to the next level by handling any and all types of requests from one single platform, categorized by ticket queues. Handle both external and internal requests (IT, marketing, HR, investor) directly within SuperOffice.
Add superpowers to your CRM!
Browse through hundreds of apps in our App Store. Plug-and-play to start enjoying even more functionality in a CRM solution that fits your service team’s unique needs. Build customizations on top of our standard features to get the most bespoke experience out of your customer service software.
Starting from GBP 40
Per user/month
- Real-time visibility on all customer data in the one place
- Omnipresence across all customer touchpoints from a single tool
- Valuable insights to optimize your products and processes
Get the full picture with SuperOffice CRM Platform
Enjoy a powerful way to keep all customer information in one place with SuperOffice CRM platform. With one tool to handle marketing, sales, and customer service you can enjoy complete transparency and seamlessness across all your customer-facing teams.
CUSTOMER SERVICE REPORT
Use the findings and insights in the European B2B Customer Service Report to improve how you handle customer service today and make it even better tomorrow.
Ready to get started?
Sign up for a demo to see for yourself how SuperOffice Service can assist you in:
- Gaining a unified perspective of customer inquiries
- Accelerating ticket resolution through automation, escalation, and templates
- Staying ahead of issues with intuitive dashboards and comprehensive reports