Complete security

SuperOffice CRM Online utilizes some of the most advanced technology for Internet security available today. When accessing our site using Microsoft Internet Explorer or Firefox, Secure Socket Leyer (SSL) technology protects the information using both server authentication and data encryption, ensuring that data is safe, secure, and available only to registered Users in your organisation. Customer data is completely inaccessible to competitors.

SuperOffice provides each User with a unique user name and password that must be entered each time a User logs on.
In addition, SuperOffice CRM Online is hosted in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.

Always Available

Our hosting centre is ISO 20.000/ITIL certified, serving thousands of customers. Their operations centre is located in a specially designed building with a focus on IT Operational security. Dual solutions, so-called redundancy, ensures that this data-fired power plant work, even if individual components were to fail. The actual building and all the data stored here, are monitored around the clock, year round.

Our hosting centre guarantees a 99.8% availability per 24/7.

Continuous Back-up

Back-up of data takes place every 30 minutes and back-up data are stored on discs at a separate location, so your data are always backed-up and safe.

More than 11.000 customers and hundreds of thousands users can't be wrong!

For more than 20 years, customers have enjoyed the benefits of using SuperOffice CRM to improve their:

• personal productivity
• sales and marketing efficiency
• project and document management
• service and support processes
• decision making information

to achieve real business benefits.

Click here to read some of our many success stories. Better yet, click on the "Get CRM Online" button and be contacted to find out how you can get started now.

SuperOffice AS is Europes leading CRM vendor with offices in Norway, Sweden, Denmark, Germany, Ireland, United Kingdom, the Netherlands and Switzerland. See what we strive for and what makes us tick.

User adoption is crucial for your success with CRM.

At SuperOffice we are passionate with what makes the user experience our solutions as user-friendly and effective as possible. This is so important that it guides everything we do.

This is why personal productivity is an important benefit from using our software. For some of our customer it has been the main reason for deploying SuperOffice and independent upon their other sales or marketing objectives.

It simply is easier to do your daily work using SuperOffice than without it. For example:

• Find the information you need faster about our customers and contacts
• It's faster to create new information such as letters, emails and other documents using SuperOffice template library
• By everyone sharing customer information, you know what and how to respond to queries

We believe we have succeeded as we are continously awarded for our user-friendly interface and our customers keep telling us that this was a key aspect when choosing SuperOffice and why software and being loyal to it.

Helpful Assistance to Ensure Your Success with SuperOffice CRM Online

Although there are many hosted solutions on the market today which say that you can easily get started by yourself—it’s still smart to get a few hours help – especially if you’re just starting out with CRM and have no or very limited IT staff, which is very typical of small businesses.

What's in the set up service?

Included in the start up fee is a 2 hour web based session to get you up and running fast on how to:

• Access the admin client
• Manage your users
• Utlise the Mail Link and Webextension options
• Show you where to configure key lists such as categories, business, activities and sales and templates 
• Would you like even more assistance?
• 
  Tapping into professional CRM assistance can help you to get up and running a lot faster with your CRM and ensure that you get started on the right foot.

It’s important to get  the basic overview and knowledge of how you can utilize and configure your system to support your business. And it doesn’t hurt to get some training for those key people who are going to be using the system the most. This ensures that people understand “what’s in it for me” and that they use the system.

For those who want more assistance than what the QuickStart service includes, perhaps one of our Service Offerings packaged for your Online solution is ideal. Or get expert help and pick from a range of services to suit your needs:  

• CRM Online - Service Offering 1-2-3
• CRM Online - web based training
• Standard and customized training on site
• Specification of business processes (sales, marketing, support)
• Configuration assistance for fields, templates and process support
• Data import
• Customized reports
• Training in User-Defined Fields
• Configuration of the Sales Intelligence module

For more information on how we can assist your CRM success, contact us now.

Manage Your Entire Sales Process and Power Up Your Business

With a million things to do at any one time, sales reps and sales managers are always on the lookout for a way to get things done easier and faster, especially when it comes to managing the entire sales process.  SuperOffice CRM Online gives them the tool they need to improve sales effectiveness, shorten the sales cycle and help them manage their own success.

Use CRM Online to help Sales with:

• Managing leads   
• Account and contact management  
• Manage customers and customer relations 
• Activity management  
• Opportunity and pipeline management 
• Portfolio management
• Territory management
• Office automation
• Reporting 

Create Winning Campaigns All the Time, Every Time

Most companies need marketing activities that contribute to generating revenues. For marketing professionals, this means that you and your organization not only need to create marketing campaigns that drive good leads, but be able to measure your results and prove marketing’s effectiveness.  SuperOffice CRM Online empowers marketing professionals to create, manage and track end to end multi-channel marketing campaigns for maximum results.

Use CRM Online to support marketing with their:

• Lead management
• Target list management 
• Segmentation
• Campaign and project management
• Document management 
• Office automation

usätzlich haben wir SuperOffice 7 ein moderneres Gesicht gegeben – wie immer, wenn wir eine neue Software-Generation vorstellen.

SuperOffice 7 ist das umfangreichste Release, das wir jemals herausgebracht haben, und alle dazugehörigen Module werden gleichzeitig zur Verfügung stehen.

Die Welt von 7 erwartet Sie
Ganz gleich ob Sie im Vertrieb, im Marketing, im Kundenservice oder der IT arbeiten, SuperOffice 7 bietet Ihnen eine Vielzahl von optimierten und erweiterten Funktionen um Ihre tägliche Arbeit schneller, einfacher und besser zu erledigen.

• Neue Oberfläche – optimale Anwendererfahrung

• Mehr als 250 neue Funktionen und Verbesserungen

• Pocket CRM – Ihr mobiler CRM Client

• Überarbeitetes Selektionskonzept (Selektieren Sie nach allen Kriterien)

• Dies sind nur einige Neuheiten und Verbesserungen. 

Lesen Sie hier was CRM Online 7 für ihre persönliche Produktivität, den Vertrieb, das Marketing, den Kundenservice und das Management bedeutet.

Schauen Sie in unsere Präsentation rein.

Eine detailierte Ausflistung aller geänderten Funktionen und Felder finden Sie im Dokument “Neue Funktionalitäten für CRM Online”

Update auf SuperOffice CRM Online 7
Wir werden per 27.09.2011 bestehende CRM Online Kunden GRATIS auf die neue Version 7 updaten.

Da das Update sehr umfangreich ist, empfehlen wir Ihnen zuvor am Webinar  teil zu nehmen oder eines der Upgrade Zusatzangebote zu nutzen.

Upgrade Zusatzangebote helfen Ihnen dabei CRM Online auf Ihre Ansprüche anzupassen und neue Abläufe zu erläutern. Dieser werden zusammen mit Ihrem Consultant durchgeführt und sind kundenspezifisch. Detaillierte Angaben zum Angebot finden Sie hier.

Hier erhalten Sie ein Preview auf die neue Oberfläche:

Haben Sie Fragen?

Bei Fragen zum Upgrade, den Zusatzangeboten oder genereller Natur stehen wir Ihnen jederzeit gerne zur Verfügung.

Access your entire CRM database on the move with Pocket CRM.

Installed on your mobile phone, Pocket CRM allows you to see, update and review your CRM information without having to log-in to your CRM Online solution.

• Get up-to-the-minute access to the entire SuperOffice CRM corporate database when and where you need it

• Improve data quality and save valuable time by making changes and updates to your customer data in the field and not when you get back to the office 

• Share information seamlessly across all channels, mobile or otherwise, wherever you are

• Manage your sales teams, sales opportunities, pipeline, and forecasts from the field

• Improve customer loyalty and satisfaction by accessing customer information and taking care of business while the customer is there watching

To take advantage of Pocket CRM you need to be using the Professional version of CRM Online. In addition, SuperOffice Pocket CRM 2.1 runs on BlackBerry (4.5 or later) and mobile phones using Symbian (Symbian S 6.0 or later).

Download the product sheet or contact us for more information on this module. 

Access your entire CRM database on the move with Pocket CRM.

Installed on your mobile phone, Pocket CRM allows you to see, update and review your CRM information without having to log-in to your CRM Online solution.

• Get up-to-the-minute access to the entire SuperOffice CRM corporate database when and where you need it

• Improve data quality and save valuable time by making changes and updates to your customer data in the field and not when you get back to the office 

• Share information seamlessly across all channels, mobile or otherwise, wherever you are

• Manage your sales teams, sales opportunities, pipeline, and forecasts from the field

• Improve customer loyalty and satisfaction by accessing customer information and taking care of business while the customer is there watching

To take advantage of Pocket CRM you need to be using the Professional version of CRM Online. In addition, SuperOffice Pocket CRM 2.1 runs on BlackBerry (4.5 or later) and mobile phones using Symbian (Symbian S 6.0 or later).

Download the product sheet or contact us for more information on this module.