Companies often run a helpdesk to efficiently support a large number of users via a call centre. A combination of phone calls and email enquiries need to be monitored and handled with precision to make the customer happy.
SuperOffice eJournal has a complete support, email distribution and customer care sulution that is integrated with the other SuperOffice products.
Other 3rd party products
The CustomerCare.net application from Redcastle provides an efficient and reliable customer call logging, tracking and communication system. The application is totally integrated into SuperOffice CRM, utilizing new tables within the CRM database and web panels within the CRM interface.
Download the brochure for more information.