SuperOffice eJournal for Service and Support Professionals

As competition is increasing and customer loyalty is decreasing, most companies are adopting service and support applications faster than ever before. 

Excellent customer service is all about bringing customers back…and about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service for themselves and then in their turn become repeat customers.

Why are some companies able to keep customers coming back despite changing economic conditions?  How are they able to maintain customer loyalty without slashing prices or offering promotions? 

The answer could lie in understanding:

• How quickly and efficiently your company is able to handle customer requests
• How your company deals with complaints and to what satisfaction
• How your business follows up with customers to ensure customer satisfaction

SuperOffice offers a complete Service & Support  solution which can easily integrate with your company’s IT support systems. 

The Key to Sustained Growth:  Excellent Customer Service

Make your call center the hero
An organization’s customer service is the most important contact point with today and tomorrow’s customers. It is resource intensive and expensive to maintain good telephone customer support. Organizations that divert inquires from telephone to Internet decrease response times and reduce cost. 

SuperOffice eJournal's Service & Support handles all customer requests 24/7, regardless of the source of the inquiry, be it telephone, email, web form or fax.  Customers get the answers they need FAST!

 0 Line Self Service

• Auto FAQ
• Dynamic forms
• Download area
• Customer pages

1st line Support

• Intelligent allocation
• Escalation (SLA)
• Case management
• Reply templates
• FAQ administration
• 0 line administration
• Reporting

Cost effective user support
Just as a company’s external customers are important, so are its internal customers.

SuperOffice eJournal for Service and Support delivers a powerful and cost effective IT Service Management solution to support IT Helpdesks in all types of companies.

The solution allows communication all channels and has functionality such as allocation, escalation, notification, reply templates, knowledgebase and an intranet/ Internet based customer center especially designed for self help.

Customers can manage their own cases and can also log, view, edit and close cases entirely online through SuperOffice’s IT Management system. 

This system that allows customers self-service on a 100% web based application.

• Helpdesk
• Equipment database
• Customer portal (internet/ intranet)
• Knowledgebase/ FAQ
• Bug tracking

Contact us today to learn how SuperOffice’s Service and Support solutions can help you develop more satisfied customers!