Want to improve your customer satisfaction? So do we.
SuperOffice CRM helps you to improve the value of your customer relationships.
CUSTOMER SERVICE TOOLS FOR GROWING BUSINESSES
Keeping your customers happy and delivering on your promises is key to growing your business. With SuperOffice Service you can provide your support teams with a panoramic view of your customers, lower response times and streamline your support workflows. This helps your teams spend more time on what matters most – delivering service that exceeds your customers’ expectations.
EXCEED YOUR CUSTOMERS’ EXPECTATIONS
Great service is the trademark of great companies. For your teams to provide best-in-class customer experiences they need to have the right tools, plenty of information and follow robust processes. SuperOffice Service is designed to make it easier for your customers to get in touch, minimize response times to any inquiries and ensure your customers always get the right answers.
WORK SMARTER WITH SUPEROFFICE SERVICE
A TOOLBOX FOR YOUR SERVICE TEAM
Want to find out more about the customer service tools in SuperOffice CRM?
IMPROVE YOUR CUSTOMER SERVICE
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A centralized ticketing system
SuperOffice Service offers a state-of-the-art ticketing system that ensures that all incoming engagements can be routed into one place, no matter which source they came from. It also allows everyone in the organization to access current or past tickets whenever and wherever they want.
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Quick responses win the race
SuperOffice Service streamlines the way you handle customer inquiries. You can assign queries to the right category and right personnel, set up response times and define ticket escalation rules to ensure that you offer solutions faster.
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A faster path to the right answer
Build your library of templates, autoreplies and answers to frequently asked questions in several languages, so that everyone in your team can give the right answer and offer the best solution, every time.
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Know how to improve your service
Since all service-related data is stored in SuperOffice Service – from the types of queries and their frequency, to tickets solved and response times, it’s easy to pull statistical reports and analyze your performance. Use these insights to improve your customer service and make even more customers happy.
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Instant connection via chat
Add chat functionality to SuperOffice Service and offer yet another way to get in touch. The live Chat add-on not only offers immediate connection, but also helps your support teams to deliver a superior experience, clarify the situation and solve issues instantly, send links to useful content, and foster stronger relationships.
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Better service with AI
Add advanced AI functionality to SuperOffice Service and not only increase productivity, but also provide a better service. With the help of AI, you can analyze tickets, offer language recognition, sentiment analysis, and prioritize inquiries based on their urgency. SuperOffice AI makes complex tasks simple, while you focus on what matters most – building strong and profitable relationships.
HELP CUSTOMERS HELP THEMSELVES
Customers expect to have access to a variety of service options, and self-help is among the most popular. With SuperOffice Service you can offer several self-service options. Our Customer Engagement Platform allows your customers to log in and find solutions to the issues they face. Put your customer in the driver’s seat and improve customer satisfaction without scaling up your team.
SHARED FUNCTIONALITY
SuperOffice CRM comes with a set of core functionality available for all users. These shared features help you organize your contact information, keep all your data in one place, manage all your tasks, documents and emails, follow up with customers, and – most importantly – build strong customer relationships.
SERVICE APPS & INTEGRATIONS
Take advantage of not only powerful standard features, but also flexible built-in customization tools and standard apps available to expand your solution. Use our flexible CRMScript tool to create workflows and automations specific to you, or add fields and create custom layout that makes your SuperOffice Service fit better with your way of working.
We wouldn’t have been able to win customer service awards without SuperOffice.
READY TO IMPROVE YOUR CUSTOMER RELATIONSHIPS?
Let us show you how. We have 30+ years of experience in helping businesses optimizing their service and support processes and getting the most out of their CRM solution.
Related resources
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